---
title: FAQ | Help Center
description: Frequently asked questions
---
[Skip to content](https://support.arcual.art/faq#main-content)
[](https://support.arcual.art/)
Open main navigation
Close main navigation
- [Arcual.com](https://www.arcual.com/)
[Arcual.com](https://www.arcual.com/)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://support.arcual.art/)
2. [FAQ](https://support.arcual.art/faq)
# FAQ
Frequently asked questions
## About Arcual
- [What is Arcual Platform?](https://support.arcual.art/who-is-arcual)
- [Who founded Arcual?](https://support.arcual.art/who-is-behind-arcual)
- [Is Arcual operated by Art Basel and Luma Foundation?](https://support.arcual.art/is-arcual-operated-by-art-basel-and-luma-foundation)
## Arcual Platform
- [What are the key features of Arcual Platform?](https://support.arcual.art/what-are-the-key-features-of-salesroom)
- [Plans and Pricing](https://support.arcual.art/what-fees-will-you-charge)
- [What does it mean to have an Arcual digital Certificate of Authenticity (CoA)?](https://support.arcual.art/what-does-it-mean-to-have-a-digital-certificate-of-authenticity-coa)
- [How is the physical artwork connected with the digital Certificate of Authenticity (CoA)?](https://support.arcual.art/how-is-the-physical-artwork-connected-with-the-token)
- [Can I add items without completing Stripe account verification?](https://support.arcual.art/can-i-add-items-without-completing-stripe-account-verification)
## Arcual Blockchain
- [How secure is the access to Arcual provided wallet?](https://support.arcual.art/how-secure-is-the-access-to-arcual-provided-wallet)
- [What happens if a collector sells the artwork privately ‘offline’ in a secondary market sale, without transferring the ownership token?](https://support.arcual.art/what-happens-if-a-collector-sells-the-artwork-privately-offline-in-a-secondary-sale-without-transferring-the-token-of-ownership)
- [Do collectors and galleries need to have crypto wallets to be able to pay and receive payments?](https://support.arcual.art/does-the-collector-galleries-need-to-have-crypto-wallets-to-be-able-to-pay-receive-payments)
- [Is it possible to alter the details of an item already registered on the blockchain?](https://support.arcual.art/can-i-change-the-registered-artworks-in-the-blockchain)
## Smart contracts
- [What is a smart contract?](https://support.arcual.art/what-is-a-smart-contract)
- [Can I update a sales agreement after I send it to the buyer?](https://support.arcual.art/can-contracts-be-updated-after-theyve-been-created)
- [What types of smart contracts and tokens will be available on Arcual Platform, and how do they differ from one another?](https://support.arcual.art/what-smart-contract-types-exist-within-arcual)
- [How does the payment splitting work between the gallery and the artist?](https://support.arcual.art/how-does-the-payment-splitting-work-between-gallery-and-artist)
## Payments
- [Are international payments accepted?](https://support.arcual.art/are-international-payments-accepted)
- [What payment methods are accepted?](https://support.arcual.art/what-payment-methods-are-accepted)
- [How do refunds and disputes work?](https://support.arcual.art/refunds-and-disputes)
- [What happens if a payment fails?](https://support.arcual.art/what-happens-if-a-payment-fails)
- [Why is Arcual integrated with Stripe?](https://support.arcual.art/why-is-arcual-integrating-with-stripe)
- [Which regions does Arcual currently support?](https://support.arcual.art/what-regions-is-payment-through-arcual-currently-available-in)
See less ▼
## Data & Privacy
- [Who owns the artwork data? Who can access and control this?](https://support.arcual.art/who-owns-the-artwork-data-who-can-access-this-and-who-can-control-this-1)
- [Who can view and access the transaction data?](https://support.arcual.art/who-can-view-and-access-the-transaction-data)
- [Is collector identity public or private?](https://support.arcual.art/is-collector-identity-public-or-private)
- [Where is Arcual data stored and what measures are taken to secure it?](https://support.arcual.art/where-is-arcual-data-stored-and-what-measures-are-taken-to-secure-it)
- [What happens with user data in case Arcual as a company stops operating?](https://support.arcual.art/what-happens-with-user-data-in-case-arcual-as-a-company-stops-operating)
- [Storefronts for fairs](https://support.arcual.art/storefronts-for-fairs#main-content)
- [About](https://support.arcual.art/storefronts-for-fairs#about)
- [Storefront invitations](https://support.arcual.art/storefronts-for-fairs#storefront-invitations)
- [Listings and sales](https://support.arcual.art/storefronts-for-fairs#listings-and-sales)
- [Exhibitors](https://support.arcual.art/storefronts-for-fairs#exhibitors)
- [Collectors](https://support.arcual.art/storefronts-for-fairs#collectors)
- [Demos](https://support.arcual.art/storefronts-for-fairs#demos)
- [FAQ](https://support.arcual.art/storefronts-for-fairs#faq)
- [Storefronts for exhibitors](https://support.arcual.art/storefronts-for-exhibitors#main-content)
- [About](https://support.arcual.art/storefronts-for-exhibitors#about)
- [Storefront invitations](https://support.arcual.art/storefronts-for-exhibitors#storefront-invitations)
- [Listings and sales](https://support.arcual.art/storefronts-for-exhibitors#listings-and-sales)
- [Digital portfolio](https://support.arcual.art/storefronts-for-exhibitors#digital-portfolio)
- [FAQ](https://support.arcual.art/storefronts-for-exhibitors#faq)
- [Storefronts for galleries and artists](https://support.arcual.art/storefronts-for-galleries-and-artists#main-content)
- [About](https://support.arcual.art/storefronts-for-galleries-and-artists#about)
- [Listings and sales](https://support.arcual.art/storefronts-for-galleries-and-artists#listings-and-sales)
- [Collectors](https://support.arcual.art/storefronts-for-galleries-and-artists#collectors)
- [Demos](https://support.arcual.art/storefronts-for-galleries-and-artists#demos)
- [FAQ](https://support.arcual.art/storefronts-for-galleries-and-artists#faq)
- [Galleries](https://support.arcual.art/galleries#main-content)
- [Arcual Platform](https://support.arcual.art/galleries#arcual-platform)
- [How to](https://support.arcual.art/galleries#how-to)
- [Digital Portfolio](https://support.arcual.art/galleries#digital-portfolio)
- [Frequently Asked Questions](https://support.arcual.art/galleries#frequently-asked-questions)
- [Artists](https://support.arcual.art/artists#main-content)
- [How to](https://support.arcual.art/artists#how-to)
- [Frequently Asked Questions](https://support.arcual.art/artists#frequently-asked-questions)
- [Collectors](https://support.arcual.art/collectors#main-content)
- [Arcual Platform](https://support.arcual.art/collectors#arcual-platform)
- [How to](https://support.arcual.art/collectors#how-to)
- [Storefronts](https://support.arcual.art/collectors#storefronts)
- [Frequently Asked Questions](https://support.arcual.art/collectors#frequently-asked-questions)
- [FAQ](https://support.arcual.art/faq#main-content)
- [About Arcual](https://support.arcual.art/faq#about-arcual)
- [Arcual Platform](https://support.arcual.art/faq#arcual-platform)
- [Arcual Blockchain](https://support.arcual.art/faq#arcual-blockchain)
- [Smart contracts](https://support.arcual.art/faq#smart-contracts)
- [Payments](https://support.arcual.art/faq#payments)
- [Data & Privacy](https://support.arcual.art/faq#data-privacy)
## Arcual AG
Wallisellenstrasse 49, 8050 Zürich, Switzerland
Copyright © 2025, Arcual AG
[support@arcual.art](mailto:support@arcual.art) | [arcual.com](https://www.arcual.com/)