FAQ
Frequently asked questions
About Arcual
Arcual Platform
- What are the key features of Arcual Platform?
- Plans and Pricing
- What does it mean to have an Arcual digital Certificate of Authenticity (CoA)?
- How is the physical artwork connected with the digital Certificate of Authenticity (CoA)?
- Can I add items without completing Stripe account verification?
Arcual Blockchain
- How secure is the access to Arcual provided wallet?
- What happens if a collector sells the artwork privately ‘offline’ in a secondary market sale, without transferring the ownership token?
- Do collectors and galleries need to have crypto wallets to be able to pay and receive payments?
- Is it possible to alter the details of an item already registered on the blockchain?
Smart contracts
- What is a smart contract?
- Can I update a sales agreement after I send it to the buyer?
- What types of smart contracts and tokens will be available on Arcual Platform, and how do they differ from one another?
- How does the payment splitting work between the gallery and the artist?
Payments
- Are international payments accepted?
- What payment methods are accepted?
- How do refunds and disputes work?
- What happens if a payment fails?
- Which regions does Arcual currently support?
- Why is Arcual integrated with Stripe?